Website information
Privacy Policy
Updated: 21 October 2026
This notice applies to product information, selection guidance and business inquiries on the Totem website. It explains how we handle information you provide through this site.
1. Information you provide
When you submit an inquiry or contact us, we receive the name, company, phone number, email or other contact details you provide, together with product, quantity, application and requirement information. Inquiry records may include the source page and conversation to help us understand and follow up your request. Provide only information needed for the inquiry. Do not submit identity documents, account passwords or payment credentials.
2. Purposes and scope of processing
We use this information to answer inquiries, clarify requirements, provide selection guidance and quotations, discuss technical and project matters, and meet applicable legal duties. Relevant staff and necessary service providers, such as hosting and communication providers, process information within these purposes. Disclosures required by law are handled under applicable requirements. We do not collect inquiry contact information for the purpose of selling it.
3. Browser storage and network requests
The site uses browser storage to remember language preferences and necessary page settings. You can change the language using the page controls or clear or restrict site storage in your browser settings. Doing so may reset preferences and settings. Fonts, icons and page scripts are served by this site. Map images may be loaded from an external map service, transmitting your IP address and basic request information to that provider. Website access and server operation may also generate necessary access logs.
4. Retention and protection
We retain information as needed for inquiry follow-up, project services, dispute handling and applicable legal requirements. When it is no longer needed, we take appropriate steps such as deletion or anonymisation. We use reasonable safeguards suited to the business, but internet transmission and storage cannot be guaranteed absolutely secure. Keep your devices and contact accounts secure.
5. Access, correction and other requests
You may contact us below to request access, correction or deletion of your inquiry information, or to stop further contact. To prevent impersonation or mistakes, we may verify necessary identity and inquiry details. Requests are handled subject to applicable law and reasonable retention requirements.
Email: 3001556500@qq.com
Phone: +86 13416314349 / +86 18022309917
6. External channels and updates
External websites and other communication channels you choose to use have their own rules and privacy arrangements. We may update this notice to reflect website functions and actual processing, and publish the revision date here. Where separate notice or consent is required by law, we follow applicable requirements.